{"id":1330,"date":"2026-11-04T03:00:33","date_gmt":"2026-11-04T03:00:33","guid":{"rendered":"https:\/\/dongbo2008.com\/shipping-warranty-returns\/"},"modified":"2026-11-04T03:00:33","modified_gmt":"2026-11-04T03:00:33","slug":"shipping-warranty-returns","status":"publish","type":"page","link":"https:\/\/dongbo2008.com\/tr\/shipping-warranty-returns\/","title":{"rendered":"Shipping, Warranty &#038; Returns"},"content":{"rendered":"<h1 class=\"wp-block-heading\">Shipping, Warranty &amp; Returns<\/h1>\n\n\n\n\n<p class=\"wp-block-paragraph\">Last updated: November 4, 2026<\/p>\n\n\n\n\n\n<h2 class=\"wp-block-heading\">1. Shipping<\/h2>\n\n\n\n\n<ul class=\"wp-block-list\">\n\n<li>We ship worldwide from Zhongshan, Guangdong, China by sea, air or international express (DHL\/FedEx\/UPS) as agreed in the Proforma Invoice.<\/li>\n\n\n\n<li>Typical production lead time is 7\u201325 working days depending on model and quantity; the exact date is confirmed on your Proforma Invoice.<\/li>\n\n\n\n<li>Shipping cost depends on volume, weight and destination; we can quote EXW, FOB, CIF or DAP terms. Import duties and taxes at destination are the Buyer&#8217;s responsibility.<\/li>\n\n\n\n<li>Every machine is packed in an individual carton with foam protection; pallets or wooden cases are used for bulk orders.<\/li>\n\n\n<\/ul>\n\n\n\n\n\n<h2 class=\"wp-block-heading\">2. Warranty<\/h2>\n\n\n\n\n<ul class=\"wp-block-list\">\n\n<li>All Dongbo money counters, coin counters, counterfeit detectors and check writers carry a <b>12-month limited warranty<\/b> from the date of shipment, covering defects in materials and workmanship under normal use.<\/li>\n\n\n\n<li>Within the warranty period we provide free replacement of defective parts, with video\/remote technical guidance for installation. After the warranty period, parts and technical support remain available at cost.<\/li>\n\n\n\n<li><b>The warranty does not cover:<\/b> damage caused by improper operation, unauthorized repair, power surges, water or physical damage; wear parts (belts, rollers, sensors) after normal wear; machines with altered serial numbers.<\/li>\n\n\n<\/ul>\n\n\n\n\n\n<h2 class=\"wp-block-heading\">3. Returns<\/h2>\n\n\n\n\n<ul class=\"wp-block-list\">\n\n<li>Before returning anything, contact us with your order number, photos or video of the issue. Most problems are solved by remote guidance or sending a spare part, which is much faster than returning goods.<\/li>\n\n\n\n<li>If a return is approved for a defective unit under warranty, we repair or replace it and bear the replacement-parts cost; return shipping is shared as agreed in writing.<\/li>\n\n\n\n<li>Customized (OEM\/ODM) products can only be returned for manufacturing defects, not for change of mind.<\/li>\n\n\n<\/ul>\n\n\n\n\n\n<h2 class=\"wp-block-heading\">4. How to Make a Claim<\/h2>\n\n\n\n\n<p class=\"wp-block-paragraph\">E-posta <b>sales@dongbo2008.com<\/b> or <b>info@dongbo2008.com<\/b> with: order number, machine model and serial number, photos\/video of the issue, and a short description. We reply within 12 working hours (Monday\u2013Saturday, GMT+8).<\/p>\n\n\n\n\n\n<h2 class=\"wp-block-heading\">5. Contact<\/h2>\n\n\n\n\n<p class=\"wp-block-paragraph\">Zhongshan Dongbo Financial Devices Co.,Ltd \u2014 No.6, Fulin Street, Tongyi Industrial Area, Guzhen, Zhongshan, Guangdong, China. Phone: +86 760 22323517<\/p>","protected":false},"excerpt":{"rendered":"<p>Worldwide shipping from Zhongshan, China, 12-month limited warranty, remote technical support and the returns claim process.<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1330","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/dongbo2008.com\/tr\/wp-json\/wp\/v2\/pages\/1330","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/dongbo2008.com\/tr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/dongbo2008.com\/tr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/dongbo2008.com\/tr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/dongbo2008.com\/tr\/wp-json\/wp\/v2\/comments?post=1330"}],"version-history":[{"count":0,"href":"https:\/\/dongbo2008.com\/tr\/wp-json\/wp\/v2\/pages\/1330\/revisions"}],"wp:attachment":[{"href":"https:\/\/dongbo2008.com\/tr\/wp-json\/wp\/v2\/media?parent=1330"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}